Stop Losing Guests to Booking.com
Apsara Concierge answers guest inquiries instantly in 13 languages, 24/7, converting standard traffic into direct reservations. Reduce OTA commissions by 10% to 20%+.
Why Siem Reap Hotels Choose Apsara Concierge
We don't just automate messages. We protect your guest data and optimize your direct revenue.
Increase Direct Bookings
Capture guests at their highest point of intent. By answering pre-arrival inquiries instantly on your website and social channels, you bypass OTA commissions and convert more direct reservations.
Improve Customer Service
Elevate the guest experience before they even arrive. Provide instant, accurate answers regarding amenities, airport transfers, and check-in times, 24/7 without making guests wait.
Designed by a Cybersecurity Expert
Built with strong, practical security from the ground up. Your business data and your guests' privacy are protected by systems designed by a cybersecurity expert.
Native Multilingual Support
Communicate flawlessly in up to 13 languages — from English and Khmer to Vietnamese, French, Mandarin, Arabic, and more.
Zero Staff Learning Curve
No complex new software for your front desk to learn. Guest requests and critical alerts are pushed directly to your team's existing Telegram groups, keeping daily operations smooth and simple.
Seamless System Integration
Your concierge doesn't operate in a silo. It connects directly with your existing Property Management System (PMS) and Google Docs for effortless, automated record-keeping.
Actionable Data Insights
Make informed operational decisions. Every guest interaction is tracked in a real-time analytics dashboard, giving you a crystal-clear view of guest needs, concierge performance, and your financial ROI.
Instant QR Code Access
Bridge the physical and digital divide. Place custom-branded QR codes in guest rooms, on restaurant tables, or in the lobby for frictionless, tap-to-chat access to your concierge program.
Always On, Never Fatigued
Night shifts and holidays are fully covered. Apsara Concierge provides friendly, consistent, and accurate responses at 3:00 AM just as easily as it does at 3:00 PM.
Calculate Your OTA Savings
See how much you can save on OTA commissions by converting inquiries into direct bookings.
Monthly Summary
Current Monthly Commissions Lost
Paid to Booking.com, Expedia, etc.
Estimated Monthly Savings (10%)
Estimated Monthly Savings (20%)
Transparent Pricing
Choose the optimal plan for your hotel — each plan covers one property. No lock-ins or hidden commissions.
Local
Setup Fee: $300 • Ideal for local markets
- Website Chat, Messenger & Telegram: Deploys seamlessly onto your public site, Facebook page, and Telegram.
- English, Khmer, Thai & Vietnamese Support: High-quality regional language processing.
- 24/7 automated support and live support during business hours
- Direct Booking Lead Capture: Guides website visitors through room selection and captures high-intent booking leads.
- Google Docs Integration: Dynamically pulls its knowledge base directly from your existing operational spreadsheets and policy docs.
- Instant Telegram Staff Alerts: Immediately notifies your front-desk team via Telegram when a human agent needs to step in.
- Includes "Powered by Apsara Concierge" branding
Western
Setup Fee: $300 • Mid-range to luxury resorts
- Website Chat, Messenger, WhatsApp & Telegram: Full guest messaging on the channels international travelers use most — especially WhatsApp.
- Expanded Language Pack: English, Khmer, French, German, Spanish, Italian, Thai, and Vietnamese.
- 24/7 automated support and live support during business hours
- In-Stay Guest Concierge Activation: Upgrades from simple FAQ responses to an active in-house digital concierge.
- Interactive F&B & Room Service Menus: Allows guests to view restaurant menus and customize service orders directly through the chat.
- Spa & Activity Booking Assistant: Showcases resort treatments, tours, or classes and handles automated guest reservation requests.
- Custom Guest QR Codes: In-room and table QR codes let guests open the digital concierge instantly without downloading an app.
- Analytics Results Dashboard: Track popular guest questions, peak room service hours, and overall response trends.
- Smart Telegram Staff Routing: Automatically triages requests and alerts the correct team channel (e.g., Housekeeping for extra towels).
- Google Docs Integration
- Your Company's Branding
Global
Setup Fee: $500 • Global market solution • No 60-day trial
To start: $999 (setup + 1st month)
- Website Chat, Messenger, WhatsApp + WeChat & Telegram: Comprehensive global messaging footprint.
- All 13 Languages: English, Khmer, Thai, Vietnamese, French, German, Spanish, Italian, Chinese, Japanese, Korean, Arabic, and Hindi.
- 24/7 automated support and live support during business hours
- Google Docs & PMS Integration: Connects directly to Property Management Systems to dynamically greet guests by name and pull room availability.
- Automated Pre-Arrival Welcome: Triggers a personalized message to incoming guests 24 hours before check-in to arrange airport transfers or upsell room upgrades.
- Custom Guest QR Codes
- Analytics Results Dashboard
- Instant Telegram Staff Alerts & Advanced Routing
- Apsara Concierge App (In Development): See performance metrics, review conversations, and speak to guests right from the app.
- Your Company's Branding
Running multiple properties or a villa collection? Contact us for a custom multi-property quote.
60 Days Free
Pay only the $300 setup fee to get fully integrated on Local or Western plans. Your first 60 days of service are completely on us. Standard monthly billing commences on day 61.
$300 setup to start
Enterprise Security & Sovereignty
Unlike generic website chat widgets, Apsara Concierge runs on private, secure infrastructure fully managed by a cybersecurity expert.
End-to-End Encrypted
All active queries and database logs are encrypted fully at rest and in transit.
Your Data Stays Private
Guest conversations run on dedicated servers in Singapore, set up just for your hotel. Your data is never shared with outside platforms.
Expert-Built Infrastructure
A cybersecurity expert handles configuration, data protection, and ongoing maintenance.
Ready to Save on Commissions?
Book a brief 15-minute demo to see Apsara Concierge working live using your hotel's actual data.
